This is where a staff person should enter the information received from the insurance carrier that confirms the patient’s insurance coverage. At a minimum, this information should include:
•The date on which the insurance carrier was contacted
•The name of the person spoken to at the insurance carrier
•That person’s contact information (phone number, extension, fax, email, etc.)
•The reference number for the call
•The authorization number approving the future care and visits
•Any comments deemed to be of importance